what's new

New automated line test service

BT redcare have introduced a new automated line test service. The purpose of this service is to provide you with a fast-track option to have a line tested rather than queue for the BT redcare technical helpdesk.

The platform is based on BT’s main fault management system, which has been developed to recognise the existence of redcare on a telephone line and carry out an appropriate test.

To use the new automated line test service, simply dial the normal redcare technical helpdesk number and choose option 4.

To make using this system easier for you and your colleagues, please see attached an outline of the call routing here. One of the key aims of this system is to save you time, and although the instructions may seem fairly lengthy, the process can be completed in approximately 200 seconds.

Key points to remember:

• Make sure you know the correct telephone number for the redcare line
  
  
• Make sure that you know the access times for the premises
  
  
• Know in advance if you wish to be the point of contact or if this will be someone else – for example the end-user or the office
  
  
• The test is only for the telephone line. If the line tests okay, always choose not to close the fault and choose the option that refers to redcare. This will transfer you to the BT redcare technical helpdesk and not the normal BT repair service

If at anytime you are unhappy with the automated service, please call the BT redcare technical helpdesk direct and speak to one of our fully trained engineers who will be happy to help you.

redcare is broadband compatible

Broadband technology is currently revolutionising the way we live and work – there are over 20,000 new connections to a broadband service each week and as the customer becomes more technologically aware, they demand greater flexibility from their home and office-based networks.

BT redcare has responded to this by developing an ADSL-compatible (high-speed connections only) range of services, which allow users to utilise their broadband connection for redcare systems.

This converged approach means you can now supply exactly what the customer demands, so you won’t find yourself missing out on potential sales.

Installing an ADSL filter on each socket of an existing line ensures the line can be used to transmit both a redcare frequency and an ADSL signal. As redcare and ADSL operate on different frequencies you can use a single line for both, without compromising the connection.

Please click here for more information.

Constantly committed to customer service

Customer satisfaction surveys are an essential element of our business, helping us ensure we provide the products, services and assistance you need. We will be conducting telephone-based surveys over the next few months where you will have another chance to tell us how we can help you and your business flourish.

Your feedback changes the way we operate – did you know that we recently addressed the ordering process for our Block Terminals? Customers can now order redcare and non-redcare Block Terminals direct from our sales department 0800 800 628.

Block Terminals can also be ordered online at redcare.orderproc@bt.com ensuring a quick and easy turnaround from purchase to delivery. You will be asked for the customer's BT account number and phone number when placing your order.

Installers not using a Block Terminal risk compromising both alarm and line services.

Introducing the BT redcare Group

BT redcare has long been lauded for the important work we do and its potential for serving a huge range of applications. But it’s only in recent months that this growing recognition has taken a tangible form: an internal restructure that puts redcare at the heart of BT’s multi-division machine-to-machine (M2M) centre of excellence. Welcome to the BT redcare Group.

In line with BT’s corporate venturing strategy, which seeks to foster an entrepreneurial spirit, the Group comprises three divisions – BT redcare, BT Auto-ID and Transcomm – that operate as autonomous businesses but share the expertise they need to deliver the best possible M2M solutions to their customers.

As you might expect, the term ‘machine-to-machine’ refers to the type of communication that occurs between machines – particularly machines situated remotely from one another. In this way, information from machines can be shared with people or central information systems, thereby enabling real-time control and monitoring. BT redcare’s alarm monitoring systems are but one application of this technology.

From the beginning of April, the BT redcare Group will be represented on the web with the addition of a new Group portal and redcare front end. The new pages will not only provide information on the Group and its businesses, but also serve as a conduit to each division’s website. At the same time, the new front end should make it easier to navigate our website and find the information you want.

We hope that you enjoy learning about the new BT redcare Group and using our new website.

Installers